Category: Tools
-
More ↗: Why Your Satisfaction Surveys Are Lying to YouWhy Your Satisfaction Surveys Are Lying to You
When our organization first adopted Net Promoter Score (NPS), it felt like we had finally found a shared language for measuring how we were doing.…
-
More ↗: Stop Pretending That Meeting Was NecessaryStop Pretending That Meeting Was Necessary
This isn’t a crisis. This is Tuesday. You’re probably sitting in the back of the meeting room or as close to it as you can…
-
More ↗: Email as an Organizational Operating System: Why Your Inbox Is an Illusion
Email as an Organizational Operating System: Why Your Inbox Is an Illusion
Email has become the de facto operating system for modern work—communication, tasks, approvals, records, decisions—despite being structurally unsuited for almost all of those functions. Two…
-
More ↗: Stop Recording Your Time. Start Designing It.
Stop Recording Your Time. Start Designing It.
Calendars have stopped being tools and started being tyrants. Digital calendars have been part of my world for decades. I don’t remember exactly when this…
